Reservation page question

image
Written by: BookersDesk Team
Last updated: March 3

BookersDesk allows you to fully customize the booking form by adding questions to collect the information you need from your guests. This helps you provide a more personalized service, improve the guest experience, and organize your operations more efficiently.

Types of available questions

  1. Standard Questions

    2. These are predefined questions used to collect commonly required guest information such as:
    Full name
    Email address
    Phone number
    Address
    Guest name (if different from the person making the booking)

  2. Custom Questions

    3. You can create your own custom questions to collect any specific details important to your property or service. Examples include:
    Ages of children
    Food allergies or dietary preferences
    Pillow or mattress preferences
    Accessibility needs
    Purpose of travel (business, leisure, etc.)

Question display option

For each question (standard or custom), you can define how it behaves during the booking process:
 Not Used - The question will not appear on the booking page.
 Compulsory - The booking cannot be completed (either manually or online) without answering this question.
 Compulsory Booking Page - Required only for direct bookings made through your online booking page.
 Optional - The question will be visible to guests, but they may choose whether or not to answer it.
 Internal - The question is not shown to the guest but can be used internally by staff to collect or store important booking-related notes or preferences.
 Field types for custom questions
Single Line Field - Ideal for short text responses (e.g., city, name, country).
 Multi Line Field - For longer responses or special requests (e.g., guest notes, preferences).
 Multiple List - Displays radio buttons allowing one selection.
 Multiple Select - A drop-down list allowing multiple selections.
 Tick Box - A checkbox with defined values.
 Date Selector - Allows guests to select a specific date (e.g., anniversary, late check-in date).

Benefits of using Booking Questions

Collect all necessary information before check-in
Customize the guest experience based on their preferences
Save time and avoid follow-up communication
Ensure your team is better prepared for arrivals
Store internal notes for better coordination

Modules