Instant Support via Live Chat
To provide the fastest and most convenient experience for all BookersDesk users, we have integrated a dedicated Live Chat system, allowing you to connect directly with our technical support team or an administrator without needing to send an email or wait on the phone.
This feature is designed to assist you in real time, at every step of your work with the platform.
Where can you find the Live Chat?
The Live Chat is located within the BookersDesk platform and appears as a chat icon in the bottom right corner of your screen. Once you click on it, a chat window will open where you can start communicating with a staff member.
What can you do with the Live Chat?
Live Chat is not just a simple messenger, it's a powerful communication tool that offers several useful features:
- Real-time conversation
- Chat instantly with our staff for any question, issue, or request. No need to wait for replies - everything is resolved on the spot.
- Send images
- Having a technical issue and want to illustrate it? You can upload images, documents, or screenshots directly in the chat. This helps us better understand your situation and assist you faster.
- Provide specific details
- Include all relevant data related to a booking, property, channel connection, or any other feature you're using, and you'll receive clear step-by-step instructions.
- Direct support
- Your chat will be handled by a member of our support team who has full access to the system, ensuring quick and accurate solutions.
- Retrieve chat history
- If you log out of the system, you can return and find your previous conversation to continue where you left off.
When is the Live Chat available?
Live Chat is available to active users of the platform during business hours. If no one is online when you write, your message will be saved and our team will get back to you as soon as they're available.
When should you use Live Chat?
Use Live Chat in situations such as:
- Reservations from Booking.com or Expedia are not showing
- You have questions about channel connections (Channel Manager)
- You're having trouble updating inventory, prices, or availability
- You need help configuring a new property
- You want to report a bug or technical issue
- You have general questions about using the BookersDesk platform
Key benefits of using Live Chat:
Speed Get help instantly without wasting time on emails
Support Send photos or screenshots for better assistance
Security Chats are protected and stored in the system
Continuity You can return and view past conversations at any time
Message from the BookersDesk Team:
Our goal is to support you as quickly and professionally as possible. Live Chat is the bridge that connects us with you in real time, to resolve any uncertainty you may have while using the platform.
Don't hesitate to reach out!